Q:What is the best way to communicate with you?
Q:How many photos can I send you and how do I get them to you?
Q:How can I have audio and video files on my website?
Q:Will you proof and format the text of information that I send you?
Q:How do I send you documents?
Q:How do I sign up for services?
Q:How do I pay for my service?
Q:What happens if there is a processing error?
Q:Do I get anything for referring a sister sales director to your service?
Q:My consultant goes by a different name then what is on file with the company, will you change it everywhere on the site?
Q:Can I still edit and make changes on the site myself?
Q:I have a office assistant and a consultant/director that helps me as well, is it ok for both of them to send you my updates?
Q:How come I have to use the scroll bars to see the site?
Q:Is there anything else I need to know?
Q:How do I end my service?
Q:Is there a long-term contract?

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Q: What is the best way to communicate with you?

• We prefer to handle the bulk of our communication via email for documentation, accuracy purposes and so that they can be answered at any time by our communications team. For tips on proper email etiquette, to make the communication easier, please visit www.netmanners.com and these following links in particular: Email Etiquette 101, How to use the subject field properly, Caps formatting does matter, E-mail Newbies.
• You may text us at 816.396.5533 for NON-UPDATES, for instance changing the last 4 of your card number or expiration date, when the best time to be reached by phone ect.
• If you would like to speak to us on the phone, click the “Schedule an Appointment” button and select a time that would work best for you. Then at the scheduled time call 816.396.5533. This will reduce phone tag and allow us to schedule our time more efficiently.
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Q: How many photos can I send you and how do I get them to you?

• We use a great service www.BlueMelon.com that is ad free, where we create you an account with where you load all event photos or import them from Picasa, Flickr or Facebook. This service takes the title of the photo and uses it as the caption. It is free for up to 1MB of photos. After that older ones would need to be removed or you could upgrade to the Pro Account for only $34.95/year and get unlimited storage and set passwords to view albums. View our Design Portfolio to see what it would look like.
• When you utilize BlueMelon with your website, as soon as you post new photos, they are instantly viewable to your visitors. No delay in waiting for our staff to post them.
• Photos for consultant/director recognition need to be sent to us in .jpg, .gif or .png form, not .bmt. They need to be attached and sent in as little emails as possible, so that we can just "save attachments as" to your file.
• We do not gather them from a photo sharing website (other than BlueMelon). Back to Top

Q: How can I have audio and video files on my website?

• We use a great service www.AudioAcrobat.com. This includes unlimited Audios & Videos - for only $19.95/month for hosting. As one of your updates, you would provide us your login details for us to retrieve the embed code to post on your site. You can also utilize this for sending links to content to your customers, prospects and consultants. These videos are safe and secure for your consultants to view. (Not on YouTube with related videos)

Q: Will you proof and format the text of information that I send you?
Since we specialize in website design and maintenance, not virtual assistance/secretarial work, you will need to send your information the way you want it posted. For instance, if you send information in ALL CAPS, it will be on your site that way even thought this is very unprofessional, see "Caps formatting does matter". If you send us something that is misspelled, it will go on the site that way unless we happen to catch it. Back to Top

Q: How do I send you documents?
All documents must be emailed as PDFs that are ready to post to the website. We recommend www.dopdf.com as a free resource. If you aren't sure how to do this, you can learn how at www.publisherpdf.net. If you need further assistance we can provide it from our a la carte menu.

Q: My consultant goes by a different name than what is on file with the company. Will you change it everywhere on the site?
No. If the company has Barbara Jane listed as Barbara but she prefers Jane, please have your consultant call the corporate automated name change hotline to change it on file. If the company has middle initials on file, that is how it will show up on reports. Back to Top


Q: Can I still edit and make changes on the site myself?
No. To have many people maintaining a website creates a cocktail for design disaster with confusion and miscommunication errors that quickly become insurmountable. Please send all request via email.

It is our policy to fully design websites in order to prevent tainting our standards with work from other designers. If you add other designers work to your page (with or without permission), we reserve the right to take it off. Please read this informative Online Copyright Myths for more details.

There also are different browser issues that can cause serious problem and create more work for us to fix. If you accidentally delete the whole front page or other areas and we have to recreate it there will be an additional hourly fee. Back to Top


Q: I have a office assistant and a consultant/director that helps me as well, is it ok for both of them to send you my updates?
No. Many people to be sending information quickly leads to mass confusion and miscommunication errors that become insurmountable. You need to designate ONE person to be in charge of all communication to us, preferably using your own email account so you will always be able to know what exactly is going on. Upon setup we need to know what their name is and how you would like them to play a part of your website's success. Back to Top

Q: Is there anything else I need to know?

• We must have access to your company reports at all times. If you change your consultant password, it is your responsibility to email us the new one immediately. Failure to do so could lead to interruption of our automated system and a $10 interruption fee. Frequent password changes do result in a $25 service fee to cover the time to it takes to change it throughout our system.
• Consultant password and site admin password need to be the same.
• Uploading newsletter provided by third party. Click Here to see the service providers that we recommend.
• Guest book Maintenance of periodically deleting down to 3 months of posts.
• We reserve the right not to accept clients and to terminate our services at anytime.
• The look and feel of the our websites is copyright © Kissa's Kreations, All rights reserve You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from Kissa's Kreations.
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Technology

Q: How come I have to use the scroll bars to see the site?
You probably have your screen resolution set to the lowest 800x600. Click here for instructions on how to check and change it if necessary. Back to Top

Q: How do I know that I have the latest software/programs that are needed for browsing the web?Here are the most common and links for where to check and download the latest versions.

Billing Questions

Q: Is there a long-term contract?
Yes, your initial contract is for 3 months. After that service is on a month-to-month basis. If you cancel your service within the first 90 days you will be charged an early cancellation fee of $200. Back to Top


Q: How do I sign up for services?
Please complete the online enrollment form. This information is sent to us automatically we will contact you within 1-2 business days. Back to Top


Q: How do I pay for my service?

• We have an electronic payment system and accept Visa, Master Card, Discover and American Express. You can update your information HERE.
• Your card number will be securely kept on file and will be automatically charged for your service on your chosen billing date of the 1st or 15th.
• Service is billed for the month ahead so your first payment will be the setup fee plus first month and will be charged before work is begun.
  For example: If you setup your service on 1/1, choose the Premier Success Level at $88/month and you want your billing date to be the 15th. On the 1st we will charge $188 which includes the setup fee and first month (1/1 - 1/31). Then on the 2/15 we will automatically bill the regular $88 and that will pay for your 3/1 - 3/31 billing cycle.
• For your convenience we offer a 3 or 6 month non-refundable, pre-paid plan that gives you 15% off your monthly bill.
• Any billing problems or discrepancies must be brought to Kissa's Kreations attention within thirty (30) days from the billing date. If you do not bring them to our attention within thirty (30) days, you agree that you waive your right to dispute such problems or discrepancies with Kissa's Kreations. If you have any billing-related questions or want to stop a recurring payment from being charged to your designated card, call our office at 816-396-5533. Back to Top

Q: What happens if there is a processing error for my billing?

• You will receive multiple email notices letting you know the status before your service would be canceled. You can update your information HERE to provide us with the correct card number and expiration date.
• If your card was lost or stolen, we can arrange a one-time use of a different card while you are waiting for a new one. If you are having financial difficulties, please contact us to discuss other options as we are understanding and will work with you as long as you keep in communication with us.
  
• If your payment isn’t received within 7 days after your billing date, you will be assessed a $25 late payment fee, your site's updates will be put on hold (including email requests) and access to your site will be locked with a secure password only known by our staff. At 28 days late, your service will be canceled and a $25 monthly non-payment fee will start incurring. Back to Top

Q: Do I get anything for referring a sister sales director to your service?
Yes! Check the Referral Program page for more details. Back to Top


Q: How do I discontinue my service?

• To discontinue your service, we require a written termination notice.
  If you give us 60+ days’ notice there are zero termination fees.
  30-59 day notice is a $50 termination fee.
  Less than 30 days’ notice is a $100 termination fee.
• If you are unhappy with our service for any reason, please contact us before you make a decision to terminate services. We want to make you HAPPY and we want to assist you to SUCCESS!! If you need to make arrangements for a suspension rather than termination due to unforeseen circumstances, let us know and we will work with you!
• Please send an email to billing [at] kissaskreations.com. Upon acceptance you will received our "Service Cancellation Acknowledgement" email. We must have 5 business days to remove our intellectual property and proprietary content from your website BEFORE closing your site or giving out your editing password to a new company if you are switching to another service provider. Failure to do so will result in a $150 per incident non-removal fee. Days left on your billing cycle will not be refunded, it runs from the 1st to the last day of the month.
• If you cancel in your first 90 days of service there will be a cancellation fee of $200.
• We would appreciate it if you would take the time to complete our Service Cancellation Survey to help us improve the quality of care that we provide our clients. We appreciate you using our service. To help us understand why you decided to cancel, please provide us with your honest feedback by filling in the provided form. We appreciate all your comments and input to change and improve our services in the future. Please click the link below or copy and paste the link into your browser window to complete the survey. http://bit.ly/KKExitSurvey Thank You!
  
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Q: Any other billing information that I need to know?

• Monthly invoices are emailed to you. Annual Statement of all monthly billings for services provided by January 31st on your request.
  
• We reserve the right not to accept clients and to terminate our services at anytime.
• Our services are billed in advance on a monthly basis and is non-refundable as it is fully earned. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. Exceptions can be made for special circumstances.
• Under no circumstances do we take personal checks via mail. All payments must be made by ACH, Debit Card, Visa, MasterCard, Discover or American Express. Back to Top

To sign up for our Service, please fill out the Enrollment Form

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