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Frequently Asked Questions
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Q: Is there a long-term contract?
No, with a clause. You don’t sign a contract but this is a monthly service so service is on a month-to-month basis. Due to the extra work to get your site adjusted during the first few months, if you cancel your service within the first 90 days you will be charged an cancelation fee of $75. Back to Top
Q: What is the best way to communicate with you?
We prefer to handle the bulk of our communication via email for documentation and so that they can be answered at any time by our communications team. However our office number is 816.396.5533 and your call will be returned typically within 24 - 72 hours by owner Karissa Watson. Back to Top
Q: How many photos can I send you and how do I get them to you?
 We create you a free account with www.slide.com, where you or us load all event photos. This service takes the title of the photo and uses it as the caption.
All photos must be in .jpg or gif form. They need to be attached and sent in as little emails as possible, so that we can just "save attachments as" to your file.
We can not gather them from a photo sharing website.
We can load unlimited uncaptioned photographs of unit activities per month (if sent properly) and load 5 captioned photographs of unit activities per month. Back to Top
Q: If I send you information, will you proof and format my text?
You will need to send your information the way you want it posted. For instance, if you send information in ALL CAPS, it will be on your site that way. If you send us something that is misspelled, it will go on the site that way unless we happen to catch it. Back to Top
Q: How do I sign up for services?
Please complete the online enrollment form. This information is sent to us automatically and Karissa will contact you within 24 to 48 hours. Back to Top
Q: How do I pay for my service?
We have an electronic payment system and accept Visa, Master Card, Discover and American Express. You can update your information HERE.
Your card number will be securely kept on file and will be automatically charged for your service on your chosen billing date of the 1st, 8th,15th or 22nd.
Service is billed for the month ahead so your first payment will be the setup fee plus the prorated amount by the week to get you to your billing date and will be charged at the time work is begun. For example; If you begin service on 1/8 and you want your billing date to be the 22nd, On the 8th we will charge $75 setup fee and $35 for 2 weeks prorated (1/8 - 2/22). Then on the 2/22 we will bill $75 and that will pay for your 2/23 - 3/22 billing cycle.
For your convenience we offer a 3 or 6 month non-refundable pre-paid plan that gives you 15% off your monthly bill. Back to Top
Q: What happens if there is a processing error?
Should your card decline, we will send a notification by email. After 14 days a late payment charge of $10 will be added to your account. If billing is not resolved after 1 month, service will be discontinued and non-payment fees will start accumulating. Back to Top
Q: Do I get anything for referring a sister sales director to your service?
Yes! Check the Referral Program page for more details. Back to Top
Q: My consultant goes by a different name than what is on file with the company. Will you change it everywhere on the site?
No. If the company has Barbara Jane listed as Barbara but she prefers Jane, please have your consultant call the corporate automated name change hotline to change it on file. If the company has middle initials on file, that is how it will show up on reports. Back to Top
Q: Can I still edit and make changes on the site myself?
Depends on your level.
If you are on the Kreative Only Level you are free to do as you would like.
For the other levels, to have many people maintaining a website creates a cocktail for design disaster with confusion and miscommunication errors that quickly become insurmountable. Please send all request via email. It is our policy to fully design websites in order to prevent tainting our standards with work from other designers. If you add other designers work to your page (with or without permission), we reserve the right to take it off.
If you accidentally delete the whole front page or other areas and we have to recreate it there will be an additional hourly fee. Back to Top
Q: Is there anything
else I need to know?
We must have access to your reports at all times. If you need to
change your password please email us the new one immediately. Failure
to do so could lead to interruption of our automated system.
Consultant password and UnitNet editing password need to be the
same.
We do not allow graphics that were created by other designers to
be posted on your site. If you add it to your page, we reserve the
right to take it off.
We reserve the right not to accept clients and to terminate our
services at anytime. Back to Top
Q: How do I end my service?
When discontinuing service, please allow us 3 business days to remove our content before closing your site or giving out your editing password to a new company if you are switching to another service provider. Failure to do so will result in a $150 non-removal fee. Days left on your billing cycle will not be refunded but it runs one month forward of you billing date.
If you cancel in your first 90 days there will be a cancelation fee of $75. Back to Top
To sign up for our Service, please fill out the Enrollment Form
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